Shipping Policy

United States delivery, clear fees, and a separate explanation of preparation and carrier transport. Effective October 8, 2026.

1. Where we deliver

Ostestuny accepts delivery orders for the United States through the configured shipping region. A United States sales market does not mean that our company, dispatch location, or payment account is based in the United States. The operator is Shanghai Yingchi Network Technology Co., Ltd., with the company address shown below. We do not promise domestic dispatch or a particular warehouse without confirmed information.

Enter a complete, accurate delivery address at checkout. Available services are determined by the checkout configuration and the destination. If a service is unavailable for your address, contact us before placing an order rather than choosing an unrelated country or address.

2. Shipping fees in USD

Service	Discounted merchandise subtotal	Shipping charge
Standard	Below $50.00	$5.99 USD
Standard	$50.00 or more	Free
Expedited	Any eligible subtotal	$7.99 USD

The standard free-shipping threshold uses the merchandise subtotal after discounts, before shipping and separately assessed tax. A discount can reduce an order below the threshold. Choose the displayed service at checkout and review the final total before payment. Expedited service carries its own charge and does not automatically become free at the standard-service threshold. These fees are stated in United States dollars.

3. Preparation and transport are separate

Stage	Planning window	When it begins
Order preparation	5–10 business days	After order/payment confirmation, subject to needed information
Standard carrier transport	10–15 business days	After dispatch
Combined standard planning window	15–25 business days	Preparation plus transport

A business day excludes weekends and applicable holidays. The two stages are added together, not counted simultaneously. These are planning windows rather than guaranteed delivery dates. Payment review, an incomplete address, a requested change, holidays, carrier disruption, or customs processing can affect timing. Do not plan a date-sensitive trip or gift around an unconfirmed arrival date.

4. What expedited means

Expedited is an available shipping selection at the stated fee. We do not publish an unverified arrival promise for it. Choosing expedited does not automatically remove the order-preparation stage, guarantee delivery before an event, or bypass customs review. If you need an item by a specific date, ask support for a confirmed service estimate before ordering.

Any service estimate supplied for a particular order should be read together with the preparation window and the carrier's limitations. We will not describe an estimated transport time as a guaranteed delivery commitment unless that specific commitment has been confirmed.

5. Tracking your package

When dispatch and tracking information become available, use the order's tracking reference to follow carrier progress. A label-created event may precede the first physical carrier scan. Carrier updates can take time to appear or may pause between handling points. A temporary lack of scans does not by itself establish that a parcel is lost.

If tracking seems inconsistent, contact us with your order number and the latest update. Do not post a full address or order confirmation publicly. For a delivered scan without a received parcel, check with household members and the designated delivery area, then contact us so we can review the carrier record.

6. Address changes and cancellations

Contact service@ostestuny.com promptly if your name, apartment information, postcode, or delivery address needs correction. Include the order number and the corrected details. We will check whether a change remains possible. Preparation, label creation, and carrier handover can limit available options; an email request does not guarantee that a shipment can be recalled.

If a parcel is undeliverable or returned because of an incorrect address, we will review the actual circumstances and explain available options and any applicable costs before arranging a new shipment. We will not assume a charge or outcome that has not been assessed.

7. Delays, damage, and missing parcels

For a delay, provide the order number, tracking reference, and the last scan date. We will review the information and seek relevant carrier information where available. Weather, network disruption, customs, and peak periods may affect transport. We do not ask you to accept an unsupported claim that delivery has occurred.

For visible damage or an incorrect item, keep the packaging and send clear photographs with a description. For a suspected missing parcel, contact us so the facts can be checked. Any replacement, refund, or other resolution will depend on the circumstances and your applicable rights, not solely on a tracking status. Our Return Policy explains the related process.

8. Taxes, charges, and support

Applicable taxes collected through checkout are shown before payment. Any import duties or destination charges not collected at checkout may be assessed by the relevant authority or carrier where applicable. We do not promise duty-free delivery or a particular tax treatment without confirmation. Contact us before ordering if this affects your decision.

For delivery help, email service@ostestuny.com. Returns have a separate request process and must not be sent without instructions. Nothing in this policy removes mandatory consumer rights or remedies available under applicable law. Changes to this policy apply as permitted by law; the terms presented for an order remain relevant to that transaction.