FAQ

Start with the activity: building, shaping, moving sand, making patterns, or supervised pouring. Then consider the actual user and play setting. Read the real product's age guidance and warnings; do not infer suitability from an image. Our How to Choose guide helps compare these activities and identify details to confirm before ordering.

No. The collection uses AI-generated concept illustrations and lifestyle scenes. They communicate a design direction, not an inspection of physical stock. Background props are not included unless a listing says so. Materials, dimensions, packaging contents, and certifications are not established by an image; contact support if you need a confirmed detail.

Store pricing and the shipping fees described in our policies are stated in United States dollars. Check the currency and final amount displayed in checkout before paying. Any taxes collected at checkout should be shown there. Your bank or payment provider may apply its own fees or exchange treatment where relevant.

The configured sales and shipping destination is the United States. This does not mean that our operator or dispatch location is in the United States. Enter the actual complete destination at checkout and use the services offered for it. Contact support before ordering if checkout does not provide a suitable shipping option.

Order preparation takes 5–10 business days, followed by standard carrier transport of 10–15 business days after dispatch. Add those stages together for a standard planning window of 15–25 business days. Weekends and applicable holidays are excluded, and these windows are estimates. Do not rely on an unconfirmed arrival date for a trip.

Standard shipping is $5.99 USD when the discounted merchandise subtotal is below $50.00 and free when it reaches $50.00 or more. Expedited shipping is $7.99 USD. The standard threshold is assessed after discounts, before shipping and separately assessed taxes. Review the selected service and final charge in checkout before placing an order.

No unverified arrival guarantee is made for expedited service. It does not automatically remove preparation time or bypass customs or carrier disruption. If timing matters, contact support before ordering and ask whether a specific estimate can be confirmed for your order. The separate preparation stage must still be included in planning.

Use the reference provided for your dispatched order to follow carrier updates. A label-created event can appear before the first physical scan, and updates may pause between handling points. If progress looks unusual, email your order number, tracking reference, and latest update. Keep full address and order details out of public comments.

Email support promptly with your order number and the correction or cancellation requested. We will check whether the order can still be changed. Preparation or carrier handover can limit available options. Sending a request does not by itself confirm cancellation; wait for the outcome, and see the Return Policy if the order has progressed.

Contact service@ostestuny.com within 30 days after receipt with the order number, item, and reason. Wait for instructions before sending the parcel. Change-of-mind return postage is paid by the buyer, while defects or wrong items are handled according to the facts and applicable rights. The company return address is listed in our Return Policy.

Keep the item and packaging and send clear photographs with your order number and a description. We will assess the issue and explain the next step. Do not make repairs or send a parcel before obtaining instructions. Applicable rights for faulty or misdescribed goods remain in place; the ordinary change-of-mind process does not remove them.

Email service@ostestuny.com or use the Contact Us form. Include the relevant product or order reference and a clear question. For privacy, use “Privacy request” as the subject and describe the action requested. Never send passwords, one-time codes, or full card details. Privacy Choices links to the supported platform controls and request channels.